How can I tell if a product has been discontinued?Updated 8 days ago

If you are searching for a product and can no longer find it on our website, it may have been discontinued. Products are sometimes retired to make room for new innovations, updated formulas, or exciting new collections that better reflect the evolving needs and preferences of our customers. Our goal is always to continue offering products that deliver the best possible experience while staying true to our brand values.

In some cases, products may also be discontinued due to ingredient availability, packaging updates, or sustainability considerations. At The Body Shop, we regularly review the environmental impact of our products and packaging to ensure they align with our ethical standards and commitment to responsible beauty. If a product no longer meets these goals, we may decide to retire it as part of our ongoing efforts toward sustainability and positive change.

While it can be disappointing when a favourite product is no longer available, we are always working on launching new products and ranges for customers to discover and enjoy. Occasionally, some discontinued favourites may even return for limited-time releases, special collections, or by popular demand, so it’s always worth keeping an eye out for future updates.

If you are unsure whether a product has been discontinued, we recommend visiting your local store where a team member can help confirm availability. You can also contact our customer care team at [email protected] or use the live chat service on our website for quick and easy support. Simply click the chat icon located in the bottom right-hand corner of our website to connect with a member of our team.