Live Chat: Open Sunday to Friday 9am to 5pm
Email: customerservice@thebodyshop.ca
SMS: +1 647-584-3472

The Body Shop Canada

Get support with orders, shipping, returns, promotions, accounts, and products in The Body Shop Help Centre. Quick answers and customer care support all in one place.

The Body Shop Help Center

Our Story

Our Purpose

Our Beliefs

Our Manifesto

Canadian Owned

About Us

Do The Body Shop products have a shelf life and expiry date?

Are the Body Shop products vegetarian or vegan?

Does the Body Shop test on Animals?

Can I recycle your packaging?

What products do you sell for men?

How can I tell if a product has been discontinued?

What does your delivery packaging look like?

Can you use Body Shop products when pregnant?

How safe are Body Shop products?

Our Products

What ingredients do you use?

Glossary of Ingredients

Are all your products hypoallergenic?

What is hemp?

Do your products contain parabens?

Do your products contain polyethylene micro beads?

Do Body Shop products contain Lanolin?

What is Edelwiess?

How are the Edelweiss stem cells extracted?

Our Ingredients

Is there a Body Shop Loyalty Programme?

Why is my promotional code not working?

Reward Expiration

How do I receive my birthday reward?

How do I get points for product reviews?

How do I add my birthday?

What happens to my points when I make a return?

I want to cancel my Love Your Body membership

Is there a minimum age requirement to sign up?

I have a new email can I transfer points?

Love Your Body Club

Can I use two promotional codes together?

I forgot to add my promotional code, what can I do?

What is a "Gift with Purchase"?

Promotions

Can I place an order without creating an account?

I have had an unexpected error when trying to complete my order, what should I do?

How do I know if my order was completed successfully?

How do I make changes to my order?

Have I been charged for my order more than once?

I am ordering an item as a gift, will it come in discreet packaging?

I searched for a product online and it's not showing up?

My order was rejected but it looks like the money has still come out of my bank account?

Are my credit or debit card details saved?

Can I change my payment details once my order has been submitted?

Does The Body Shop Canada accept gift cards that were purchased before 31st March 2024?

Does The Body Shop Canada have gift cards?

What happens if I send the e-gift card to an incorrect email address?

How do I check the balance of my gift card?

Ordering and Payments

How do I track my order?

How much does shipping cost?

Do you offer free shipping?

Proof of Delivery Policy

Orders Status, Shipment Tracking

How do I cancel my order?

Do you offer refunds or exchanges?

Returns, Exchanges & Cancelations

What times are your customer services open?

Can I check if a store has a product in stock?

I don't want to receive emails anymore

Do you offer corporate gifting?

Frequently Asked Questions

All articles

Categories