Ordering and Payments
Can I place an order without creating an account?
Yes - you can place an order as a guest without having to register an account. You can make this choice at checkout. We will still need to take a few details like your email and address so that we can process the order, but that's just so we know whe
I have had an unexpected error when trying to complete my order, what should I do?
Oops Sorry! Sometimes things don't go to plan. If you experience any technical difficulty while trying to complete your order, try logging out of the website, then close and restart your internet browser. If you're still having trouble, please use th
How do I know if my order was completed successfully?
When you complete an order online, you will see a page showing your order confirmation. You will also receive a confirmation email within 24 hours. If you placed the order through your The Body Shop account, you can track its status by accessing your
How do I make changes to my order?
Whilst placing your order, you can edit and make changes at any time. Once you have confirmed your order and completed payment, you have a 30-minute window to modify or cancel your order. If you need to make changes after this period, our team would
Have I been charged for my order more than once?
If you have tried to place the same order more than once, you may have placed multiple orders. Please check whether you have received more than one order confirmation email (this may take up to 1 working day to arrive). Alternatively, if you have an
I am ordering an item as a gift, will it come in discreet packaging?
Yes! All of our orders are packaged in discreet plain brown packaging. There will be a packing slip inside the box but there is no prices or totals listed. It just contains what contents should be in the box.
I searched for a product online and it's not showing up?
It may be that the product you're searching for has been discontinued or had a product code change. It may just be out of stock for a while but still be available in our shops. Type the description of the item into the search box to make sure, or rea
My order was rejected but it looks like the money has still come out of my bank account?
Don't worry, this is normal. It can take up to 5 working days for the money to be back in your account. If you experience any further problems, contact us or chat to our Customer Care team using the live chat icon.
Are my credit or debit card details saved?
If you have an account with us and have previously made a purchase online, you will have been given the option to save your payment details. If you select yes, your payment details (excluding the CCV number) will be saved and available for you during
Can I change my payment details once my order has been submitted?
No, unfortunately you are not able to amend your payment details once your order has been submitted. If you need to cancel your order for any reason, you can do so within 30 minutes in my account. You can then place a new order. If it has past the 30
Does The Body Shop Canada accept gift cards that were purchased before 31st March 2024?
The Body Shop Canada does not accept Gift cards that were purchased before 31st March 2024. This is due to the fact that The Body Shop Canada was in a CCAA between no longer a redemption partner with One4All and Love2Shop and therefore we are unable
Does The Body Shop Canada have gift cards?
The Body Shop Canada has introduced e-gift cards as of the 14th April 2025. These are non-physical cards that can be purchased and redeemed through our website only or in store.
What happens if I send the e-gift card to an incorrect email address?
If you have accidently sent the git card to the wrong email address you will need to reach out to customer service via the Contact us, live chat, SMS +1 647-584-3472 or emailing [email protected] . Please provide them with the relevant d
How do I check the balance of my gift card?
How do I check the balance of my gift card?. Checking the balance of your Body Shop gift card is quick and easy:. Visit the Body Shop Gift Card Balance page - Check Gift Card Balance – The Body Shop . Enter your gift card code in the provided field.