The Body Shop Canada

<p>Don&apos;t worry, this is normal. It can take up to 5 working days for the money to be back in your account. If you experience any further problems, contact us or chat to our Customer Care team using the live chat icon.&#xA0;</p>

Don't worry, this is normal. It can take up to 5 working days for the money to be back in your account. If you experience any further problems, contact us or chat to our Customer Care team using the live chat icon.

My order was rejected but it looks like the money has still come out of my bank account?

Payment

Our Story

Our Purpose

Our Beliefs

Our Manifesto

Our Brand Purpose

Is The Body Shop Canada a Canadian company

Do your perfumes have an expiration date?

Are your products vegetarian?

What products do you sell for men?

Can I recycle your packaging?

Do The Body Shop products have a shelf life?

I searched for a product online and it's not showing up?

Do The Body Shop products have a best before/expiry date?

How can I tell if a product has been discontinued?

What does your delivery packaging look like?

Why has a product been discontinued?

Are all your products hypoallergenic?

Are your products vegan?

Can you use Body Shop products when pregnant?

How safe are Body Shop products?

About Our Products

Do your products contain Methylisothiazolinone or Methylchloroisothiazolinone?

What ingredients do you use?

What is hemp?

Do The Body Shop® products contain any toxins?

Do Body Shop products contain dimethicone?

How are the Edelweiss stem cells extracted?

Do your products contain polyethylene micro beads?

Do your products contain phthalates?

Do Body Shop products contain Lanolin?

Do your products contain parabens?

What colourants do you use?

What is Edelwiess?

Where did you source your Spa of the World™ ingredients?

Which of your products include Edelweiss?

Ingredients

Can I use two promotional codes together?

Why is my promotional code not working?

What is a "Gift with Purchase"?

I forgot to add my promotional code, what can I do?

Promotions

Does The Body Shop Canada accept gift cards that were purchased before 31st March 2024?

Does The Body Shop Canada have gift cards?

What happens if I send the e-gift card to an incorrect email address?

GIft Cards/E-gift Cards

Is there a Body Shop Loyalty Programme?

I don't want to receive emails anymore

Loyalty- Love Your Body Club & Email List

Do you offer corporate gifting?

What are the shipping/delivery options for Corporate Gifts?

Corporate Gifting

I have had an unexpected error when trying to complete my order, what should I do?

Where can I find your terms and conditions?

How do I know if my order was completed successfully?

Can I check if a store has a product in stock?

Can I place an order without creating an account?

How do I make changes to my order?

Have I been charged for my order more than once?

I am ordering an item as a gift, will it come in discreet packaging?

Ordering

Are my credit or debit card details saved?

Can I change my payment details once my order has been submitted?

How do I track my order?

How much does shipping cost?

Do you offer free shipping?

Do you offer refunds or exchanges?

Orders Status, Shipment Tracking, Returns

What times are your customer services open?

Do you provide an allergy detection service?

Service

My order was rejected but it looks like the money has still come out of my bank account?Updated 18 days ago