We process orders Monday through Friday, and any orders placed after 1:00 PM EST on Friday or over the weekend will be shipped the next business day. We work with trusted and efficient shipping partners to bring your ethical beauty must-haves straigh

We process orders Monday through Friday, and any orders placed after 1:00 PM EST on Friday or over the weekend will be shipped the next business day. We work with trusted and efficient shipping partners to bring your ethical beauty must-haves straight to your door as swiftly as possible.To track your order: Please visit &#xA0;<a href="https://thebodyshop.ca/pages/tracking" target="_blank" rel="noopener noreferrer" style=" text-decoration: underline;">Track your order &#x2013; The Body Shop</a>, enter your tracking number, and you&#x2019;ll be able to see the latest delivery updates. You can also log into My Account and view all your orders and tracking information.&#xA0;We hope you love your purchase as much as we loved preparing it for you. If you have any questions, our team is always here to help.

How do I track my order?

We work with trusted, efficient shipping partners to bring your ethical beauty must-haves straight to your door as swiftly as possible. FREE Ground Shipping is available on all orders where the subtotal is over $65.*. *The minimum subtotal of over $6

We work with trusted, efficient shipping partners to bring your ethical beauty must-haves straight to your door as swiftly as possible.<ul><li>FREE Ground Shipping is available on all orders where the subtotal is&#xA0;over $65.*</li><li>*The minimum subtotal of&#xA0;over $65 is calculated after&#xA0;all discounts have been applied and before&#xA0;tax (GST/HST/PST/QST) is calculated.</li><li>*Excludes territories and any regions outside of the contiguous Canadian provinces.</li><li>Orders under $65 a small shipping fee of $9.95 applies;</li><li>Territories have a flat rate of $19.95.</li><li>We do not deliver to P.O. boxes.</li></ul>International ShippingRight now, we only ship to Canada&#x2014;we&#x2019;re not shipping internationally.&#xA0;

How much does shipping cost?

FREE Ground Shipping on all orders over $65 before tax and after all promotions and discounts have been removed.

FREE Ground Shipping on all orders over $65 before tax and after all promotions and discounts have been removed.

Do you offer free shipping?

Check the package immediately upon arrival. Report any missing or damaged items to us as soon as possible.

<div dir="ltr" id="isPasted"><div tabindex="-1" id="focused"><div tabindex="0"><div dir="ltr"><div id="x_x_Signature">Proof of Delivery Policy To ensure a smooth and transparent shopping experience, we ask our customers to verify their orders upon delivery. Once a package is confirmed as delivered by our shipping partner, the responsibility for the package rests with the recipient. We encourage customers to: <ul><li>Check the package immediately upon arrival.</li><li>Report any missing or damaged items to us as soon as possible.</li></ul>Please note that if there is a proof of delivery provided by the carrier, we cannot assume liability for packages that are lost, stolen, or misplaced after delivery. As such, we are unable to offer refunds for orders once proof of delivery has been confirmed.</div></div></div></div></div><div tabindex="-1"> </div>

Proof of Delivery Policy

Live Chat: Open Sunday to Friday 9am to 5pm
Email: customerservice@thebodyshop.ca
SMS: +1 647-584-3472

The Body Shop Canada

Orders Status, Shipment Tracking

Our Story

Our Purpose

Our Beliefs

Our Manifesto

Canadian Owned

About Us

Do The Body Shop products have a shelf life and expiry date?

Are the Body Shop products vegetarian or vegan?

Does the Body Shop test on Animals?

Can I recycle your packaging?

What products do you sell for men?

How can I tell if a product has been discontinued?

What does your delivery packaging look like?

Can you use Body Shop products when pregnant?

How safe are Body Shop products?

Our Products

What ingredients do you use?

Glossary of Ingredients

Are all your products hypoallergenic?

What is hemp?

Do your products contain parabens?

Do your products contain polyethylene micro beads?

Do Body Shop products contain Lanolin?

What is Edelwiess?

How are the Edelweiss stem cells extracted?

Our Ingredients

Is there a Body Shop Loyalty Programme?

Why is my promotional code not working?

Reward Expiration

How do I receive my birthday reward?

How do I get points for product reviews?

How do I add my birthday?

What happens to my points when I make a return?

I want to cancel my Love Your Body membership

Is there a minimum age requirement to sign up?

I have a new email can I transfer points?

Love Your Body Club

Can I use two promotional codes together?

I forgot to add my promotional code, what can I do?

What is a "Gift with Purchase"?

Promotions

Can I place an order without creating an account?

I have had an unexpected error when trying to complete my order, what should I do?

How do I know if my order was completed successfully?

How do I make changes to my order?

Have I been charged for my order more than once?

I am ordering an item as a gift, will it come in discreet packaging?

I searched for a product online and it's not showing up?

My order was rejected but it looks like the money has still come out of my bank account?

Are my credit or debit card details saved?

Can I change my payment details once my order has been submitted?

Does The Body Shop Canada accept gift cards that were purchased before 31st March 2024?