How do I cancel my order?Updated 3 days ago

Once you have confirmed your order and completed payment, you have a 30-minute window to modify or cancel your order. After this period, no further changes can be made directly through the system.

If you need to make changes or cancel your order after this window, our team would be happy to assist you but they may not be able to make any changes as well if the order has already started to be processed. Please contact us via our contact form: https://thebodyshop.ca/pages/thebodyshop-contact-form or email us directly at [email protected].

If you are not satisfied with your order, please refer to our returns procedures for guidance: https://thebodyshop.ca/policies/refund-policy.

You can also return your order at any of our in-store locations — just make sure to bring your receipt, and our staff will be happy to assist.