The Body Shop Canada

<p id="isPasted">If you are having trouble with a promotional code, please check that you have qualified for the promotion you are trying to use. For example, if particular products are excluded from a promotion (which will be identified in the T&amp;Cs) they would not be counted towards a required spend. e.g. spend $40 and receive a free gift.</p><p>Please double check that you have spent enough to quality for a discount. Note that shipping costs are not included in the spend requirement for any promotion. If you continue to face issues, you can contact us, or speak to a member of our Customer Care team using the chat icon.</p>

If you are having trouble with a promotional code, please check that you have qualified for the promotion you are trying to use. For example, if particular products are excluded from a promotion (which will be identified in the T&Cs) they would not b

Why is my promotional code not working?

Promotions

Our Story

Our Purpose

Our Beliefs

Our Manifesto

Our Brand Purpose

Is The Body Shop Canada a Canadian company

Do your perfumes have an expiration date?

Are your products vegetarian?

What products do you sell for men?

Can I recycle your packaging?

Do The Body Shop products have a shelf life?

I searched for a product online and it's not showing up?

Do The Body Shop products have a best before/expiry date?

How can I tell if a product has been discontinued?

What does your delivery packaging look like?

Why has a product been discontinued?

Are all your products hypoallergenic?

Are your products vegan?

Can you use Body Shop products when pregnant?

How safe are Body Shop products?

About Our Products

Do your products contain Methylisothiazolinone or Methylchloroisothiazolinone?

What ingredients do you use?

What is hemp?

Do The Body Shop® products contain any toxins?

Do Body Shop products contain dimethicone?

How are the Edelweiss stem cells extracted?

Do your products contain polyethylene micro beads?

Do your products contain phthalates?

Do Body Shop products contain Lanolin?

Do your products contain parabens?

What colourants do you use?

What is Edelwiess?

Where did you source your Spa of the World™ ingredients?

Which of your products include Edelweiss?

Ingredients

Can I use two promotional codes together?

What is a "Gift with Purchase"?

I forgot to add my promotional code, what can I do?

Does The Body Shop Canada accept gift cards that were purchased before 31st March 2024?

Does The Body Shop Canada have gift cards?

What happens if I send the e-gift card to an incorrect email address?

GIft Cards/E-gift Cards

Is there a Body Shop Loyalty Programme?

I don't want to receive emails anymore

Loyalty- Love Your Body Club & Email List

Do you offer corporate gifting?

What are the shipping/delivery options for Corporate Gifts?

Corporate Gifting

I have had an unexpected error when trying to complete my order, what should I do?

Where can I find your terms and conditions?

How do I know if my order was completed successfully?

Can I check if a store has a product in stock?

Can I place an order without creating an account?

How do I make changes to my order?

Have I been charged for my order more than once?

I am ordering an item as a gift, will it come in discreet packaging?

Ordering

My order was rejected but it looks like the money has still come out of my bank account?

Why is my promotional code not working?Updated 18 days ago