Ordering

I have had an unexpected error when trying to complete my order, what should I do?

Oops! Sometimes things don't go to plan. If you experience a technical difficulty while trying to complete your order, try logging out of the website, then close and restart your internet browser. If you're still having trouble, please use the chat i

Where can I find your terms and conditions?

You can find our terms and conditions. Alternatively, you can use the link in the footer of our website.

How do I know if my order was completed successfully?

When you complete an order online, you will see a page showing your order confirmation. You will also receive a confirmation email within 24 hours. If you placed the order through your The Body Shop account, you can track its status by accessing your

Can I check if a store has a product in stock?

Please call your local store to check product availability, our in-store team is always happy to help.

Can I place an order without creating an account?

Yes - you can place an order as a guest without having to register an account. You can make this choice at checkout. We will still need to take a few details like your email and address so that we can process the order, but that's just so we know whe

How do I make changes to my order?

Whilst placing your order, you can edit and make changes to it at any point. Once you have confirmed your order and made payment, unfortunately no further changes can be made. If you have selected incorrect products or are no longer happy with the pu

Have I been charged for my order more than once?

If you have tried to place the same order more than once, you may have placed multiple orders. Please check whether you have received more than one order confirmation email (this may take up to 1 working day to arrive). Alternatively, if you have an

I am ordering an item as a gift, will it come in discreet packaging?

Yes! All of our orders are packaged in discreet plain brown packaging. You can shop our range of fantastic gifts here .