We process orders Monday through Friday, any orders placed after 1:00 PM EST Friday or over the weekend will be on their way the next business day. We work with trusted, efficient shipping partners to bring your ethical beauty must-haves straight to

We process orders Monday through Friday, any orders placed after 1:00 PM EST Friday or over the weekend will be on their way the next business day.We work with trusted, efficient shipping partners to bring your ethical beauty must-haves straight to your door as swiftly as possible.

How do I track my order?

We work with trusted, efficient shipping partners to bring your ethical beauty must-haves straight to your door as swiftly as possible. International Shipping. Right now, our mission is focused on Canada—we’re not shipping internationally.

We work with trusted, efficient shipping partners to bring your ethical beauty must-haves straight to your door as swiftly as possible.<ul type="disc"><li>FREE Ground Shipping on all orders over $70&#x2014;because kindness should come naturally.</li><li>Orders under $70 a small shipping fee of $9.95 applies.</li><li>Need it faster?&#xA0;Express shipping is available:&#xA0;<ul type="circle"><li>Most locations: 1-2 business days &#x2013; $14.95</li><li>NWT, YK and NU: 5 -6 business days</li></ul></li><li>We do not deliver to P.O. boxes.</li></ul>International ShippingRight now, our mission is focused on Canada&#x2014;we&#x2019;re not shipping internationally.

How much does shipping cost?

FREE Ground Shipping on all orders over $70

FREE Ground Shipping on all orders over $70

Do you offer free shipping?

Our Promise. If you're not 100% happy with your purchase, we’ll do our best to make it right—because beauty should never come with compromise. How Returns Work. Our Fair Trade on Returns. Just as we’re committed to fairness in our sourcing, we ask fo

Our PromiseIf you&apos;re not 100% happy with your purchase, we&#x2019;ll do our best to make it right&#x2014;because beauty should never come with compromise.How Returns Work<ul type="disc"><li>Timeframe: You can return products within 30 of days&#xA0;of receiving your purchase must include the receipt</li><li>Gently loved products are welcome! If you&#x2019;ve tried it and it&#x2019;s just not working for you, we accept gently used products because we believe in trying before committing. An exchange will be offered on gently used products within 30 days from receiving your purchase based on the purchase price. All returns and exchanges must include the original receipt</li><li>Original Payment Method: Refunds will be issued to the original form of payment only.</li></ul><ul><li>Please note that final sale clearance items, promotional gift items, and e-gift cards are not eligible for return.</li></ul>Our Fair Trade on ReturnsJust as we&#x2019;re committed to fairness in our sourcing, we ask for fairness in returns. If we notice an unusual pattern of returns, we may need to limit future transactions.Please note, exchanges can be made in store only, with original receipt.&#xA0;

Do you offer refunds or exchanges?

The Body Shop Canada

Orders Status, Shipment Tracking, Returns

Our Story

Our Purpose

Our Beliefs

Our Manifesto

Our Brand Purpose

Is The Body Shop Canada a Canadian company

Do your perfumes have an expiration date?

Are your products vegetarian?

What products do you sell for men?

Can I recycle your packaging?

Do The Body Shop products have a shelf life?

I searched for a product online and it's not showing up?

Do The Body Shop products have a best before/expiry date?

How can I tell if a product has been discontinued?

What does your delivery packaging look like?

Why has a product been discontinued?

Are all your products hypoallergenic?

Are your products vegan?

Can you use Body Shop products when pregnant?

How safe are Body Shop products?

About Our Products

Do your products contain Methylisothiazolinone or Methylchloroisothiazolinone?

What ingredients do you use?

What is hemp?

Do The Body Shop® products contain any toxins?

Do Body Shop products contain dimethicone?

How are the Edelweiss stem cells extracted?

Do your products contain polyethylene micro beads?

Do your products contain phthalates?

Do Body Shop products contain Lanolin?

Do your products contain parabens?

What colourants do you use?

What is Edelwiess?

Where did you source your Spa of the World™ ingredients?

Which of your products include Edelweiss?

Ingredients

Can I use two promotional codes together?

Why is my promotional code not working?

What is a "Gift with Purchase"?

I forgot to add my promotional code, what can I do?

Promotions

Does The Body Shop Canada accept gift cards that were purchased before 31st March 2024?

Does The Body Shop Canada have gift cards?

What happens if I send the e-gift card to an incorrect email address?

GIft Cards/E-gift Cards

Is there a Body Shop Loyalty Programme?

I don't want to receive emails anymore

Loyalty- Love Your Body Club & Email List

Do you offer corporate gifting?

What are the shipping/delivery options for Corporate Gifts?

Corporate Gifting

I have had an unexpected error when trying to complete my order, what should I do?

Where can I find your terms and conditions?

How do I know if my order was completed successfully?

Can I check if a store has a product in stock?

Can I place an order without creating an account?

How do I make changes to my order?

Have I been charged for my order more than once?

I am ordering an item as a gift, will it come in discreet packaging?

Ordering

My order was rejected but it looks like the money has still come out of my bank account?