The Body Shop Canada logo
The Body Shop Canada logo

All articles

Payment

My order was rejected but it looks like the money has still come out of my bank account?

Don't worry, this is normal. It can take up to 5 working days for the money to be back in your account. If you experience any further problems, contact us or chat to our Customer Care team using the live chat icon.

Are my credit or debit card details saved?

If you have an account with us and have previously made a purchase online, you will have been given the option to save your payment details. If you select yes, your payment details (excluding the CCV number) will be saved and available for you during

Can I change my payment details once my order has been submitted?

No, unfortunately you are not able to amend your payment details once your order has been submitted. If you need to cancel your order for any reason, please find more information here.